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Terms of Service

The statement was last updated: March 23, 2026

We provide leasing management software (Services), as set out in more detail on our website (Site), and in the Quote.

In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then you or your means that entity. When we say we, us, or our, we mean OneTouch Leasing UK Ltd, a company registered in England and Wales with company number 16911975.

Our contact details:

Phone number: +44 161 515 653

Geographical address: 125 Deansgate, Manchester, M3 2LH (or as otherwise notified by us from time to time).

Email address: admin@onetouchleasing.com

These terms and conditions (Terms) form our contract with you, and set out our obligations as a service provider and your obligations as a customer. We will provide the Services to you in accordance with these Terms and all applicable law.

Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.

1. Engagement and Term

  1. These Terms apply from the time you agree to these Terms, until the date these Terms are terminated in accordance with their Terms (Term).
  2. Subject to your compliance with these Terms, we will provide you with access to the Services.
  3. We will not be responsible for any other services unless expressly set out in these Terms or in our Quote.
  4. If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.
  5. Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.

2. Account

  1. You must sign up for an Account in order to access and use the Services.
  2. You may invite Authorised Users to access and use the Services under your Account. You are responsible for ensuring that your Authorised Users comply with these Terms. You may change who your Authorised Users are at any time through your Account, and what access rights or permissions they have when using the Services. Any limitations on the number of Authorised Users you can have will be set out in your Account or on the Services.
  3. While you have an Account with us, you agree to (and to ensure your Authorised Users agree to):
    1. keep your information up-to-date (and ensure it remains true, accurate and complete);
    2. keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
    3. notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.
  4. If you close your Account, you and your Authorised Users will lose access to the Services.

3. Fees

  1. You may choose to purchase Services from us, as set out in our Quote. You must pay all amounts due under these Terms in accordance with these Terms or as set out in our Quote (as applicable). Payment terms may include credit or debit card payments and/or direct debit. You may request us to allow for payment on an invoicing basis, which we will determine in our absolute discretion.
  2. Details of our Services, including features, limitations, fees and billing cycles (for recurring Services) are set out in our Quote. We may increase fees once per year by no more than the UK Consumer Price Index (CPI).
  3. Cancellation: All recurring Services continue for the agreed Service term (as set out in the Quote) (Service Term). At the end of each Service Term, provided you have paid all fees owing, your recurring Services will be automatically renewed for the same term. If you wish to cancel your recurring Services, you may do so through your Account. Your cancellation will take effect at the end of your current Service Term, and the recurring Services will not be renewed (meaning you will need to continue paying all fees due up until your current Service Term ends.
  4. Our payments methods will be set out at the time you purchase the Services. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment).
  5. You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.
  6. If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may:
    1. suspend your access to the Services; and
    2. charge interest at a rate equal to the Bank of England’s base rate, from time to time, plus 4% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the relevant due date in accordance with the payment terms.
  7. You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
  8. For non-business customers, we will display the price including all fees, taxes and additional amounts to be paid.

4. License

  1. When you purchase our Services, your access rights will vary based on the type of service. We grant you and your Authorised Users a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person.
  2. You must not (and you must ensure that your Authorised Users do not):
    1. access or use the Services in any way that is improper or breaches any laws, infringes any person’s rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
    2. interfere with or interrupt the supply of the Services, or any other person’s access to or use of the Services;
    3. introduce any viruses or other malicious software code into the Services;
    4. use any unauthorised or modified version of the Services, including for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;
    5. attempt to access any data or log into any server or account that you are not expressly authorised to access;
    6. without our express written consent, use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
    7. circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
    8. access or use the Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.
  3. If the Services include API access, you may use any provided APIs in accordance with our API documentation and usage policies. You may make necessary modifications to facilitate such integration, provided that such modifications do not alter or compromise the core functionality or security of the Services.

5. Availability, Disruption and Downtime

  1. While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
  2. The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
  3. We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.
  4. We will use commercially reasonable efforts to provide support between 09:00 – 17:30 UK time, Monday to Friday (excluding bank holidays). Support will be provided via the channels we make available from time to time

6. Intellectual Property and Data

  1. We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.
  2. We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.

Your Data

  1. We do not own any of Your Data, but when you enter or upload any of Your Data into the Services, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data for the duration of your use of the Services (and for a reasonable period of time afterwards). We may use Your Data (or disclose it to third party service providers) to:
    1. supply the Services to you and your Authorised Users (for example, to enable you and your Authorised Users to access and use the Services), and otherwise perform our obligations under these Terms;
    2. diagnose problems with the Services;
    3. improve, develop and protect the Services;
    4. send you information we think may be of interest to you based on your marketing preferences;
    5. perform analytics for the purpose of remedying bugs or issues with the Services; or
    6. perform our obligations under these Terms (as reasonably required).
  2. You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks.
  3. You are responsible for (meaning we are not liable for):
    1. the integrity of Your Data on your systems, networks or any device controlled by you or your Authorised Users; and
    2. backing up Your Data. We may back-up Your Data when we set up the Services, and we will notify you if this applies.
  4. When you use the Services, we may create anonymised statistical data from Your Data and usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.
  5. If you do not provide Your Data to us, it may impact your ability to receive the Services.
  6. This clause 6 will survive the termination or expiry of these Terms.

7. Confidential Information and Personal Data

  1. While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any Authorised Users, employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a ‘need-to-know basis’ (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.
  2. However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.
  3. We collect, hold and disclose and use any personal data you provide to us in accordance with our privacy policy, and applicable privacy laws.
  4. You must only disclose personal data to us if you have the right to do so (such as having the individual’s express consent).
  5. We may need to disclose personal data to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).
  6. Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
  7. This clause 7 will survive the termination or expiry of these Terms.

8. Liability

  1. Nothing in these Terms limits any liability which cannot legally be limited, including Liability for:
    1. death or personal injury caused by negligence; and
    2. fraud or fraudulent misrepresentation.
  2. Subject to the clauses above, to the maximum extent permitted by law, we will not be liable for any Liability caused or contributed to by, arising from or in connection with:
    1. your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or
    2. any use of the Services by a person or entity other than you or your Authorised Users.
  3. Subject to the clauses above, but despite anything else to the contrary in these Terms, to the maximum extent permitted by law:
    1. neither Party will be liable for Consequential Loss;
    2. a Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party (or any of its Personnel), including any failure by that other Party to mitigate its loss; and
    3. our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability.
  4. This clause 8 will survive the termination or expiry of these Terms.

9. Suspension and Termination

Suspension

  1. We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.

Termination

  1. We may terminate these Terms (meaning you will lose access to the Services, and any recurring Services will be cancelled) if:
    1. you fail to pay your fees when they are due;
    2. you or your Authorised Users breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
    3. you or your Authorised Users breach these Terms and that breach cannot be remedied; or
    4. you experience an insolvency event (including bankruptcy, receivership, administration, liquidation, or entering into creditors’ schemes of arrangement).
  2. You may terminate these Terms if:
    1. we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or
    2. we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining.
  3. You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 10.9), and if you have purchased any recurring services, termination will take effect at the end of your current Services period.
  4. Upon termination of these Terms, we will delete Your Data (including copies) in accordance with the Data Processing Addendum, except if we need to retain Your Data as required by law or regulatory requirements.
  5. Termination of these Terms will not affect any other rights or liabilities that we or you may have.
  6. This clause 9 will survive the termination or expiry of these Terms.

10. General

  1. Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.
  2. Complaints and Feedback: We are always looking to improve our services and products. If you have any feedback or a complaint, please notify us on our contact details set out in these Terms and we will take reasonable steps to address any concerns you have.
  3. Contracts (Rights of Third Parties) Act 1999: Notwithstanding any other provision of these Terms, nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to it.
  4. Disputes: A Party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other Party within 14 days of notifying that other Party of the Dispute. If the Parties cannot resolve the Dispute at that meeting, either Party may refer the Dispute to mediation administered by The Centre for Effective Dispute Resolution.
  5. Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
  6. Governing law: These Terms are governed by the laws of England and Wales and both parties submit to the exclusive jurisdiction of the courts operating in England and Wales.
  7. Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.
  8. Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.
  9. Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
  10. Privacy: If you are not a consumer, the attached Data Processing Addendum forms part of these Terms. To the extent of any inconsistency between these terms and conditions and the Data Processing Addendum, these terms and conditions will prevail.
  11. Professional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal or risk management advice.
  12. Publicity: You agree that we may advertise or publicise the fact you are a customer of ours, for example on the Site or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose. We will not use your logo and branding if you have opted out during the ordering or onboarding process; or you notify us in writing at any time. Any opt-out shall take effect within a reasonable period and no later than 30 days after receipt.

11. Definitions

In these Terms:

Account means an account accessible to the individual or entity who signed up to the Services, under which Authorised Users may be granted access.

Authorised User means a user that you have invited to use the Services through your Account.

Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.

Services means the services we provide to you, as detailed at the beginning of these Terms.

Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you and your Authorised Users when receiving the Services or stored by or generated by your use of the Services, including any personal data collected, used, disclosed, stored or otherwise handled in connection with the Services. Your Data does not include any data or information that is generated as a result of your usage of the Services that is a back-end or internal output or an output otherwise generally not available to users of the Services.